Escalation SOP

1. 1. Missed check-in by 30 min → automated reminder
2. 2. +20 min → coordinator phone call to parent
3. 3. +20 min → designated neighbour pinged
4. 4. +30 min → visit dispatched
5. 5. Family informed at step 2, escalated at step 4
6. 6. Ambulance routed to family-chosen hospital if needed

Caregiver vetting

Police verification, reference triangulation, geriatric-nurse-led skills panel, and unannounced monthly audits for life. We disclose audit results to families on request.

Privacy by design

Family-only access. Parent retains the right to revoke any family member. Data hosted in India. No data sold or shared with insurers, advertisers, or third-parties. Ever.

Honest visit notes

Every visit ends with a plain-English note: what was observed, what changed, what's next. You can read every entry. No hidden internal records.