Escalations & visits
Every signal, every response, every visit — on one timeline.
No chasing a WhatsApp thread. What we noticed, what we did, what's next — in plain English.
Active escalation · ESC-001241
Missed morning check-in
Mrs. Lalita Iyer · Banjara Hills
Opened Today · 8:12 AM·Resolve by 9:30 AM
- Check-in missed8:00 AMApnawalo · auto
- Gentle SMS + app nudge8:05 AMApnawalo · auto
- Coordinator call to parent8:12 AMAsha (Care desk)
- Neighbour ping (Mrs. Kulkarni, 4B)—Pending
- Visit dispatch (Nurse Vinay)—Pending
- Family informed—Pending
Recent visits & events
Last 30 daysWellness visit completed
Yesterday · 10:14 AM
Meera · Companion
Mood steady. Walked 22 min. BP 124/80. Reminded about evening Telmisartan.
Lab collection — lipid panel
12 Dec · 4:30 PM
Thyrocare partner
Sample collected at home. Report uploaded to record.
Bank visit — HDFC Khar
10 Dec · 11:02 AM
Rohan · Helper
Cheque deposit + passbook update. Card retained by parent throughout.
After-hours coordinator call
07 Dec · 9:48 PM
Imran · Care desk
Parent called about chest discomfort. Vitals normalised. Logged for Dr. Kulkarni Tue.
How escalations work
Every escalation follows the same SOP. We call the parent first, then a designated neighbour, then dispatch a visit, and only then interrupt you. SLA: response in 20 minutes, resolution attempt in 90.